It’s said that you can never please everybody – but that’s just not our philosophy. Every plumbing, sewer, air conditioning and heating system repair, service or installation job we undertake begins and ends with quality. From the moment you contact our sales and service professionals, to the time your HVAC or plumbing repair or service job is complete, we strive to ensure that every air conditioning or heating job is completed on time and within your budget.
PHOENIX'S TOP RATED
AC, Heating & Plumbing Company
Proven Experience
Our team is staffed by licensed installers, service professionals, and sales associates with experience supporting residential and commercial customers.
Complaint-Free Record
We are among the highest ranked HVAC service providers and maintain a Complaint-Free Record with the BBB of Arizona since 2002.
A+ Rating
We work hard to maintain our A+ Rating from the Better Business Bureau. This means keeping our word and never engaging in questionable business practices.
PHOENIX'S TOP RATED
AC, Heating & Plumbing Company
Proven Experience
Our team is staffed by licensed installers, service professionals, and sales associates with experience supporting residential and commercial customers.
Complaint-Free Record
We are among the highest ranked HVAC service providers and maintain a Complaint-Free Record with the BBB of Arizona since 2002.
A+ Rating
We work hard to maintain our A+ Rating from the Better Business Bureau. This means keeping our word and never engaging in questionable business practices.
Our Awards & Service Record
Our team is staffed by licensed installers, service professionals, and sales associates with experience supporting residential and commercial customers.
Independent Trane Comfort Specialist
Financing
We work with lenders across the State of Arizona; ensuring there are options and programs you can qualify for to help offset your initial costs and save you money
Wells Fargo
A Wells Fargo Home Projects credit card is an easy and convenient way to pay for goods and services. Plus, as a Wells Fargo Home Projects cardholder you can enjoy other great benefits throughout the year.
Ron Roberts
20:57 27 Nov 23
As usual Hays reached out to remind and reconfirm my appointment. I rceived a call on the morning of the appointment... to insure I was still good with the scheduled time. Randy, the Hays tech showed up on time and performed the service and left the work area spotless clean. Super friendly and professional. I've had Hays here before and every service has been outstanding.read more
Michael Rose
14:44 21 Nov 23
They always find something extra wrong and try to get you to replace your aging unit. One tech said, "Wow for an older... unit it's in great shape.The next guy comes out, and this units old and falling apart. Lol. Got rid of them. It's been several years now, and I still have that aging unit they tried to get me to replace.read more
Cheryl Bernier
17:28 15 Nov 23
Hays Cooling and Heating did a great job for us. We had 2 new ac units installed at our home and 1 at our condo.... Everyone we encountered from Bill, the sales person to the installers and the front office were knowledgeable and top notch. Thank you!read more
Nilsa Branka
19:25 10 Nov 23
Hays A/C & Plumbing has installed A/C systems for two of our properties. Their approach to explaining the best... equipment for the property, installation process, and the invoice which is detailed, and easy to understand, and without a sales pressure pitch. On both occasions the technicians involved were professional, knowledgeable, and very friendly. Hays also provides an independent follow-up inspection after the work is completed to assure everything was installed correctly and is working according to all specifications. We are very pleased with their processes, workmanship, and invoice. Nilsa & Paulread more
Shelley Mathis
19:23 27 Oct 23
I have used Hays Cooling, Heating & Plumbing for years. We recently had our hot water heater go out. I called Hays... office and I received same day service. Matthew came and made his assessment of the condition of the hot water heater. He was very professional and kind as we have been going through a terrible family illness. They have worked with us throughout the replacement making the stress of a family illness easier by us not having to worry about the replacement of the hot water heater. I feel so blessed to have Hays as the go to business for all of our cooling, heating, and plumbing emergencies. Thank you so much to Matthew and Nick.read more
Mark Kimball
18:33 12 Oct 23
Our shower did low pressure. Matt looked at the shower and found the problem. We had a clog from hard water. Matt... was able to fix it quickly. He was very professional, fast and did a excellent job. I will use Hays for my AC and plumbing needs and they do a great job. I would recommend Hays (and Austin) to any need AC or plumbing problems.read more
Kristal M
12:27 06 Oct 23
Ideal Nebija did an outstanding job on a preventative maintenance clean and check of our Trane split gas system... installed by Hays in 2020. He was thorough, friendly and professional!read more
Regina Lallak
21:28 27 Sep 23
Ideal came out to check our A/C issues - he was very professional and explained everything to us in detail. He was... earlier than expected which was very much appreciated. This is a great company with professional, courteous employees!read more
James Patterson
15:01 15 Sep 23
I recently had Hays install a waterline to a new fridge. The plumber, Austin Gardner, was fantastic to work with. ... Very polite, detail orientated, and did a great job. Would definitely hire again.read more
John Quinn
01:48 13 Sep 23
Our technician, Chino, was awesome. We always receive great service and have been loyal customers for almost 10 years.... We would recommend Hayes to anyone needing AC service or plumbing repairs.read more
Paul Grogan
16:15 05 Sep 23
Worked with Hays to get a new high-efficiency home heating/cooling system installed and am pleased with the result.... Hard-working crews, good install, and effective follow-up to fine-tune the system. Thanks!read more
Morley Farquar
14:09 05 Sep 23
They came promptly and made the repair quickly. No complaint about the work. However, I got a quote from another... company for exactly the same work, and it was over 40 percent lower. It seems to me the part charges were very high. We needed it done and promptness was important. But the cost seemed very high.read more
Su Fong
14:56 04 Sep 23
I used Hays Cooling twice within a month due to AC and water hearer emergency. I am very satisfied with their quality... service. Both my emergency happened on Saturdays, but their service went above and beyond. They worked until after 10 p.m. on Saturdays to complete their job. Their customer oriented service was commendable. I highly recommend Hays Cooling , especially getting the 2- year maintenance plan saved me a lot of money. It is definitely worth it.Thank you for your wolrd class service.a monthread more
Chris Tran
04:46 10 Aug 23
We used Hays Cooling for our house in Sky Crossing community. We like the company, very professional, very thorough and... very decent pricing. In addition, the conditioner at my mother's house is older and needing repair, the technician Ideal, he is fantastic! He would take pictures and videos and showed them to me, and explained to me what the problems were. He was very professional and very friendly! I had Ideal come to the house 3 times total to repair my mother's older air conditioner unit.Thank you Ideal! you are awesome!read more
Brandon J
01:18 10 Aug 23
I have used Hay’s for over a year now and I would still call them to service my heater/air conditioner. They check the... system in its entirety, tell you what is needed and do not try to upsell you. I am thankful I found a company that is trustworthy and well trained in their profession. I recommend them to anyone looking for a trustworthy company and a knowledgeable company. Thank you for continued superb service. I will be a customer as long as I am in the valley. I appreciate your top quality service.read more
Aaron Wood
17:42 01 Aug 23
We've had our new AC from Hays since the end of June. We were lucky that I started looking for a new AC when we did,... with this long heatwave we had in July 2023. Our old system was about 20 years old and probably on it's last legs. Hays wasn't quite the cheapest option (nor the most expensive, but it was the second cheapest), but the salesman, Bill, had a recommendation for my home as to what we should get and just laid out the price and didn't do fancy fuzzy math to convolute the price. I'm not a fan of haggling so I appreciated that. Then there's the new system. We had two returns installed, helping even out a couple rooms that got hot in the afternoons. The installers were great, professional, and done by 2:30 p.m. (all in one day). Now our home temp is much more similar in all areas. To top it off, we're saving somewhere between 25-33% on our electric bill over the old system (it was in bad shape!). So, we're more comfortable and saving money on the electric bill -- in one of the hottest months we've had in Arizona. I give Hays a strong recommend!read more
Maureen Yaneck
14:49 27 Jul 23
I would highly recommend Hays for your A/C needs. Bill (the sales rep) was very knowledge and thorough explaining my... options and answering all my questions. It only took 2 1/2 hours for the install and Zach was professional and efficient.read more
Salman Moghaddamjoo
02:58 25 Jul 23
I've been using Hays for almost 10 years now, and also have a maintenance agreement with them. I've had really good... service and even installed a new AC Unit a couple years ago through them. The customer service is top notch and the techs know what they're doing, so you're dealing with real pros here. Thanks to Richard, had another great AC inspection recently. Overall a solid, reliable company that's dependable throughout the year.read more
Dan Montemayor
17:32 18 Jul 23
First of all being a service plumber here in the valley for the last 27 years I know a thing or two about being... professional and providing great service. When our downstairs AC unit went out on us while it was a 116 outside we were in need of replacement. I personally know a lot of AC people out here in AZ I could have reached out to but at the top of my list was Hayes. They were able to get me quoted and on the schedule quickly. Even with them being super busy and on short notice. They arrived and performed an install that was beyond my expectations. Very well done and very professional. Needless to say we are now enjoying the cool air. You got to be a bit careful when deciding who to use in these high dollar home investments. With that being said you can’t go wrong with Hayes. Thank you from the Montemayor family!!read more
Joshua Bodine
04:17 23 Jun 23
We've had Hays come out to inspect/tune up our unit for a few years, and this time when their tech Jered came out he... explained the condition of our aging unit and we elected to replace it. The arrangements were straightforward and the installation date was quickly scheduled. The installation techs Jordan and Dustin arrived at the designated time promptly, and worked efficiently with a professional end result. Our new unit is working very well. I am confident in recommending this company.read more
CURT STEIN
19:53 21 Apr 23
Real review from a real customer. Hays cooling and plumbing is top notch for plumbing and ac needs. I recently got all... my drain lines replaced for my 50 year old home. The work was done fast and the crew did a great job and explained each step of the process. I want to thank the guys took care of us. Both friendly and hard working. The manager Nick, Trevor, Joe, Dillon, Brandon, and the rest of team. I will definitely recommend them if your looking for service , guarantee to get the job done right.read more
Jason Heidenreich
23:58 12 Apr 23
I called Hays at 2:40. Had a drain emergency at my restaurant. They were here before 4:00 pm the scheduled time. And by... 5:00 pm they were done and cleaned up. Our techs Trevor and Taylor. These two were absolutely the best to work with. I will recommend Trevor and Taylor any time. 5 stars ANY DAY. THANK YOU TREVOR AND TAYLORread more
susan Lewis
19:05 17 Nov 22
We have used Hays Cooling Heating & Plumbing for several years and they continue to exceed expectations! They are... honest, on time, great to great work, and explain things fully. Our A/C unit went out this summer and we got 3 bids. Knowing Hays provides excellent service, I thought their bid would have been the highest, but it was the best priced as well! They came out and got things running temporarily until they could order and install a new unit (a couple of days later). They also have a great maintenance plan to keep things checked out for both Fall and Spring. Richard came out today and did a great job with our Fall checkup. I highly recommend Hays Cooling Heating & Plumbing!read more
Jennie Richau
05:12 03 Nov 22
Shout out to Brett and Jeremy for doing a great job replacing/repairing my old cast iron drain line. Undoubtedly it... wasn't the most fun job they've ever been assigned to, yet they were super upbeat and professional. Hays saved me thousands of dollars by putting in the tedious effort it took to get the repair approved and paid for by my warranty company. They even put my yard back together as if they never had to put a huge hole there! The admin staff was great as well, and kept me informed during the whole process of working with the warranty company. Super happy with my experience.read more
Will Powell
23:41 21 Sep 22
Jeremy is great! I needed a shower valve replaced so I called in the morning and was scheduled for same day service. ... The job of getting the old valve out was challenging, but he resolved the issue and replaced the valve. He showed up on time and was courteous. The price I paid was very fair for the work performed. If I have any future plumbing needs I’m calling Hays.read more
Sandra Coleman
00:38 05 Aug 22
Paul, Russ, Chad, Dan and Stefan are very professional, honest, thorough and passionate about their work. They worked... on my A/C, and they did such a great job. If you want GREAT WORK done on your A/C, HAYS is the company for you. Between Jenifer setting you up an appointment to the guys that come to your house, you will receive the best customer service ever! I won't ever use any other company again.Thank you all againCookieread more
jesse olivares
20:31 11 May 22
For the past 4 years, Hays has serviced the AC at my home. The AC Techs have always done well. However, today the Tech... named Ideal went beyond my usual expectation of a job well done. He did a great job. He explained some aspects regarding the AC system and a membership which I enrolled. Ideal was the ideal AC Tech. I hope he continues the fantastic service provided. With such a great employee representing Hays, I will continue using Hays for the AC service. Thank you Mr. Ideal.read more
